Privacy Policy
Estadia Brasileira operates this online platform and is committed to protecting your privacy. This policy explains how we collect, use, and share information when you use our site or services related to property listing, booking, and management.
Information Collection
We collect information you provide directly to us. This includes personal and property details when you create an account, list a property, make or manage a booking, communicate with owners or guests, or use other features of our service. This information may include your name, contact details, payment information, details about your property, booking preferences, identification documents, and any other information you choose to provide.
We also automatically collect certain information about how you access and use our site and services. This information may include your IP address, device information, browser type, pages viewed, time spent on pages, and other usage data. We collect this data using cookies and similar tracking technologies.
Use of Information
We use the information we collect for various purposes related to providing and improving our services, including:
To provide, operate, and maintain our online platform and services, such as facilitating property listings, bookings, payments, and communications between users.
To manage your account and provide customer support.
To process transactions and send you related information, including booking confirmations, invoices, and service notices.
To improve our services, develop new features, and understand how users interact with our platform.
To personalize your experience on our site.
To communicate with you, respond to your inquiries, and send you promotional materials or information about our services, where permitted by law or with your consent.
For legal compliance, fraud prevention, and to ensure the security and integrity of our services.
To enforce our terms and conditions and protect our rights and the rights of others.
Sharing of Information
We may share your information with third parties under specific circumstances:
With service providers who perform services on our behalf, such as payment processing, hosting, data analysis, customer service, marketing assistance, and IT services. These providers are obligated to protect your information.
With property owners, managers, or guests as necessary to facilitate bookings, communications, and related services. For example, guest contact information may be shared with the property owner for check-in purposes, and owner contact information may be shared with guests.
With business partners, such as cleaning or maintenance contractors, when necessary to provide services related to a booking or property management.
In response to legal process, such as a court order, subpoena, or government request, or to comply with applicable laws and regulations, including data protection laws.
To protect the rights, property, or safety of Estadia Brasileira, our users, or others.
In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Basis for Processing
We process your personal data based on several legal grounds, including:
Your consent, where you have given it for specific purposes.
The necessity to perform a contract with you or take steps at your request before entering into a contract (e.g., processing your booking).
Compliance with a legal obligation to which we are subject.
Our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your data protection rights. Our legitimate interests include operating and improving our services, preventing fraud, and marketing our services.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include the right to access, rectify, erase, restrict the processing of, object to the processing of, and receive a portable copy of your personal data. You may also have the right to withdraw consent at any time where processing is based on consent.
If you wish to exercise any of these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable law.
Security
We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings or other tools we may provide.
Third-Party Links
Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. This privacy policy applies only to information collected by our online platform.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page or through other appropriate communication channels.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you may contact us at:
Estadia Brasileira
2500 Rua Desembargador Pedro Silva
Office 502
Florianópolis, Santa Catarina
88036-001
Brazil